Frequently Asked Questions - Custom Design & Printed Glass Films and Wall Graphics

1. What types of glass films and wall graphics do you offer?
We specialize in a wide range of custom design solutions, including frosted, tinted, and patterned glass films, as well as vibrant wall graphics tailored to your specific needs. Our offerings are designed to elevate aesthetics and enhance privacy in both residential and commercial spaces.

2. How do I place an order?
Placing an order is simple. You can start by contacting us via our website or by phone to discuss your project details. We will guide you through the process of selecting materials, design preferences, and any specific dimensions required.

3. Can I see a sample before finalizing my order?
Yes, we understand the importance of making informed decisions. Once the initial design is determined, we will provide you with a digital rendering of what the finished work will look like in your space so any adjustments can be made before production. After that, a physical sample will be provided to you to review what the final product will look like once finished.

4. How long does the production process take?
The production timeline can vary based on the complexity of your design and the volume of your order. Typically, you can expect the process to take between 5 to 10 business days. Our team will provide a more precise timeline once we have all the details of your project.

5. Do you offer installation services?
We do not directly provide installation services; however, we can recommend trusted professionals who excel in installing glass films and wall graphics. This ensures a flawless application that meets our high standards.

6. What if I have a unique design in mind?
We thrive on creativity and welcome unique design concepts. Simply share your vision with us, and our talented design team will collaborate with you to bring your ideas to life, ensuring a custom solution tailored to your specifications.

7. Are your products durable and easy to maintain?
Absolutely. Our glass films and wall graphics are crafted from high-quality materials designed to withstand wear and tear. They are also easy to clean, ensuring longevity and maintaining their aesthetic appeal with minimal effort.

8. What is your return policy?
Custom orders are non-refundable once production has begun. However, if you encounter any issues with your order upon receipt, please contact us within 7 days, and we will assess the situation to find an appropriate resolution.

9. How can I contact customer support?
Our customer support team is available to assist you. Please reach out via the contact form on our website, or call us directly during business hours. We are committed to providing timely and helpful responses to all inquiries.Rejuvenate any space with your own custom graphic design. Make your space just as expressive and unique as your brand. Whether you’re working with an architect or designer, or designing your space in-house, we can guide you through the custom design process.

10. How Do we get started?

All we need from you are the dimensions of the area that you would like designed, and the image or artwork that will be used. Just a few simple questions will be required to get started. If you don’t have a design or are not working with a designer, no worries. We can help. (please continue reading)

11. What If I Do Not Have Artwork?

Our team of graphic designers can assist you every step of the way. Whether it is finding the perfect sourced image or graphic, or to design something completely new and unique; we can do it. If custom art creation is required, or any large editing of supplied artwork required, this may be subject to an additional charge.

12. I would like to use my own Artwork

We accept a wide range of artwork file types. All images should be a minimum of 150 dpi for the best results but larger are accepted especially for larger spaces. Lower resolutions are not recommended for close viewing. Graphics, logos, and lettering should all be provided in Vector format or with all details (font, size, width, gap, weight, etc) so your design gets it's maximum effect.

Print ready graphic file should be a minimum of 150 DPI. Accepted formats:

Vector Artwork formats: .ai .eps .pdf .cdr
Raster Artwork Format: .jpg .tiff .psd .gif

13. Designs, designs, designs...

All our designs, whether created in-house or by our clients, are tested to make sure the final outcome is perfect and stays that way for years to come. All of our designs can be printed to fit your space whether it is an entire office floor, a store front, or just the break room, we have you covered. Literally.

Use our list of tried-and-true designs or choose one of your own from some of the internet's largest graphic libraries like shutterstock.com or istockphoto.com. We also work with photographers and commissioned artists. We will work with you to find the best option possible and adjust it to suit your needs.

14. Printing Process

At APG Design Studio, we pride ourselves on employing only the finest materials for the production of glass films and wall graphics. Our unwavering commitment to excellence is reflected in every project we undertake, as we exclusively utilize superior printing media in conjunction with state-of-the-art printers. By meticulously selecting our materials and integrating advanced technology, we craft stunning visuals that elevate the ambiance of any environment. We adhere to best practices and maintain an acute attention to detail, ensuring that each piece not only meets but exceeds the expectations of our discerning clientele.

15. Production parameters

Depending on the base material there are production limitations due to size constraints.

Most Glass Film Base Materials cannot exceed 59 inches wide. Seaming can be accomplished for larger panels with either horizontal or vertical tiles.

From the time that the final design is approved, to in your hands can take on average 7-10 shipping days. The size of the order might extend the production period. Each project is unique and has its own timeline.

16. Installation

APG Design Studio has a full staff of professional installers ready to work for you in the New York, New Jersey, Pennsylvania, Connecticut, and Maryland. For the rest of the United States, we have a network of professional installation partners. *Installation is a separate service.

If you are outside our service area, or choose to install yourself, we provide you with complete installation and care instructions or can provide you one of our local film partner's for installation.

17. The Price Tag

Chroma is a completely custom product and the price is based on many factors including project size, designing, graphic acquisition, extra sampling, installation, shipping, etc.. We have a policy of price transparency for all our clients, and will disclose all costs in written format. Our pricing is on par with

Frequently Asked Questions - Custom Design & Printed Glass Films and Wall Graphics

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